Metropolitan Logistics
Terms & Conditions — Domestic Car Shipping (Canada)
1. Scope of Agreement
These Terms apply to all vehicle transportation services (“Services”) performed by Metropolitan Logistics Inc. (“Company”). By booking, the customer (“Shipper” or “Owner”) acknowledges and agrees to these Terms. Any variations must be confirmed in writing by Metropolitan Logistics.
2. Scheduling, Transit & Delays
- All pickup and delivery dates are estimates only.
- Transit times may vary due to weather, terminal congestion, road or rail delays, or other uncontrollable factors.
- No compensation or liability is accepted for rental car costs, loss of use, or other consequential damages due to delay.
3. Access, Tow & Dead-Run Fees
- Pickup and delivery locations must be safe and truck-accessible.
- If access is restricted (low clearance, narrow streets, no parking, etc.), Shipper agrees to meet the driver at a nearby accessible location.
- If Metropolitan must reposition or return due to site inaccessibility, missed appointment, or incorrect booking details:
- Local dead-run fee: CAD $250.00
- Long-haul reposition fee: CAD $4.00/km (calculated one-way)
- Tow or shuttle assistance, if arranged, is at Shipper’s cost
4. Vehicle Eligibility & Preparation Requirements
We only transport operational, roadworthy, and safe vehicles.
Non-running or inoperable vehicles are not accepted.
Before pickup, Shipper must ensure:
- Vehicle starts, runs, steers, and stops properly; functional parking brake.
- Battery secure and in good condition; tires inflated.
- ¼ tank of fuel (or less).
- Clean exterior for accurate inspection (mud, snow, or dirt may void surface damage claims).
- No leaks of fuel, coolant, or fluids.
- Alarms disabled.
- Remove/secure loose parts, racks, spoilers, or antennas; caps/canopies must be bolted.
- Provide a photocopy of registration in glove box (no original needed).
- If the vehicle is not compliant, the driver may refuse loading, and dead-run fees will apply.
5. Personal Items — Strictly Prohibited
No personal or household items may be left inside the vehicle. This includes but is not limited to:
- Luggage, clothing, electronics, tools, valuables, cash, or documents.
- Alcohol, drugs, firearms, ammunition, combustibles, food, plants, or animals.
Any such items are shipped entirely at Shipper’s risk. The Company assumes no responsibility for loss, damage, theft, or fines related to prohibited contents.
6. Vehicle Inspection — Pickup & Delivery
- Pickup: Driver performs a full visual inspection and records pre-existing damage on the Bill of Lading (BOL).
- If the vehicle is dirty or wet, Shipper accepts that surface damage may not be visible and therefore is not claimable.
- Delivery: Shipper or authorized agent must inspect the vehicle in presence of the driver.
- Any new damage must be written on the delivery BOL before the driver departs.
- Failure to note damage at delivery = conclusive proof that the vehicle was received in good order.
- If Shipper is not present, the vehicle may be delivered to terminal or curbside, and inspection must occur immediately upon collection.
7. Claims & Damage Reporting
- Time limit: All claims must be reported within 24 hours of delivery.
- Requirements:
- Damage must be noted on the delivery BOL.
- Submit written notice with photos showing the VIN, booking #, and detailed images of the damage.
- Claims not submitted within 24 hours will not be honored.
- Claim submission: Email to claims@metropolitanlogistics.ca with subject:
Car Shipping Claim – <VIN Number>
- Resolution: Claims are reviewed within 30 business days. Approved claims are paid for repair costs (see coverage limits below).
8. Liability, Coverage & Deductible
- Company/Carrier’s liability is limited to direct physical damage caused during transport.
- Deductible: CAD $500.00 per incident.
- Maximum liability for any claim is capped at the vehicle’s Canadian Red Book retail value at time of loss.
- This is not comprehensive vehicle insurance. It covers only new physical damage directly attributable to carrier negligence.
9. Exclusions (No Liability For)
- Mechanical, electrical, or electronic failures (battery, brakes, sensors, suspension, etc.)
- Interior damage (dashboard, seats, consoles, etc.)
- Undercarriage damage (scrapes, exhaust, oil pans, etc.)
- Glass chips/cracks expanding during transit
- Rust, corrosion, pre-existing paint defects, weak or brittle parts
- Damage caused by leaks, battery acid, or fluid contamination
- Environmental/weather: hail, storms, ice, sap, bird droppings, or industrial fallout
- Aftermarket accessories (spoilers, rims, lifts, wraps, etc.) unless listed on BOL
- Personal items inside the vehicle
- Consequential or indirect losses (rental, depreciation, loss of use, downtime)
- Any claim amount exceeding Canadian Red Book value
10. Rail or Terminal Handling (if applicable)
Where the service includes terminal storage or rail movement:
- Free storage: 5 business days from arrival notice.
- After 5 days, daily storage fees apply at prevailing terminal rates.
- Customer must collect within allotted time or arrange re-delivery (fees apply).
11. Payments, Fees & Cancellations
- Payment due upon booking unless otherwise stated.
- Accepted methods: e-Transfer, wire, or major credit cards (merchant fee may apply).
- Additional charges: dead-run, shuttle/tow, storage, re-delivery, out-of-hours service, or rural surcharges as applicable.
- Cancellation policy:
- ≥48 hours before scheduled pickup window: No charge.
- <48 hours before pickup: Full transport fee applies.
- If cancelled after dispatch or upon driver arrival: full rate + dead-run fees.
12. Title, Ownership & Legal Compliance
Shipper warrants they are the legal owner or authorized shipper of the vehicle and that shipment does not violate any laws. The Company may refuse or halt service for safety or legal reasons without liability.
13. Privacy
Personal and shipment information may be shared with subcontractors, terminals, or regulatory authorities as necessary to complete transportation or comply with law.
14. Limitation of Liability & Force Majeure
Metropolitan Logistics is not liable for loss, delay, or damage resulting from:
- Weather, natural disasters, road or rail closures, strikes, or government actions
- Acts of God, public authority, or customs inspections
- Any event beyond reasonable control
No punitive, indirect, or consequential damages will be paid.
15. Governing Law & Jurisdiction
These Terms are governed by the laws of Ontario, Canada.
All disputes shall be resolved exclusively in the courts of Toronto, Ontario.
