Metropolitan Logistics

Terms & Conditions — Domestic Car Shipping (Canada)

Vehicle Transportation Agreement & Condition Report

Pursuant to the terms and conditions of this Vehicle Transportation Agreement (the “Agreement”), Metropolitan Logistics Inc. (the “Company”) agrees to arrange and coordinate the transportation of the client’s vehicle (the “Vehicle”) in “as-is” condition from the origin location to the final destination, as documented in the Vehicle Condition Report.

The Vehicle Condition Report shall be completed prior to transport by the vehicle owner (the “Client”) or by Metropolitan Logistics acting as the Client’s authorized representative.

It is the responsibility of the Client or their authorized representative to inspect the Vehicle and confirm that the Vehicle Condition Report accurately reflects the pre-transport condition of the Vehicle.

If neither the Client nor an authorized representative is available at the time of pickup, the inspection conducted by the carrier or its driver, and the resulting Vehicle Condition Report, shall be deemed accurate, final, and accepted by all parties.

Authorized Representation & Indemnification

The Client appoints Metropolitan Logistics Inc. as their authorized representative for the purposes of arranging, coordinating, and accepting vehicle transportation services on the Client’s behalf, including engagement of third-party carriers such as Livingston Transportation Inc. or
similar service providers.
The Client agrees to release, defend, indemnify, and hold harmless Metropolitan Logistics Inc., its contracted carriers, and their respective officers, employees, and agents from and against any and all claims, demands, losses, damages, costs, or expenses arising out of any act or omission of the Client or their designated representatives, including but not limited to the Client’s failure or refusal to make the Vehicle available for pickup at origin, or failure to accept delivery at the final destination.

Transit Times & Delays

The Client acknowledges that any pickup or delivery timelines communicated by Metropolitan Logistics Inc., its contracted carriers, or service partners are estimates only and are not guaranteed.
The Client agrees not to rely on such estimates and acknowledges that Metropolitan Logistics Inc. and its subcontracted carriers shall not be liable for any loss, damage, cost, or expense arising from delays in transit, including but not limited to rental vehicles, loss of use, or missed appointments.

Additional Charges & Incidental Costs

In addition to the agreed transportation charges, the Client acknowledges and agrees that Metropolitan Logistics Inc. may charge, and the Client shall be responsible for paying, all incidental charges, costs, and expenses (collectively, “Additional Costs”) incurred in connection with the transportation of the Vehicle, including costs incurred by third-party carriers acting on the Client’s behalf.

Additional Costs may include, but are not limited to:

Storage charges, commencing five (5) business days after the Vehicle’s arrival at a terminal or destination facility;
Fuel surcharges or carrier-imposed fuel adjustments;
Dead-run fees, where pickup or delivery cannot be completed due to the Client’s or their representative’s absence, inaccessibility of the location, or inability to confirm a delivery schedule;
Cancellation fees, if the Client cancels the shipment after booking, including administrative and operational costs incurred in preparation for transport
Additional costs, fines, penalties, or accessorial charges arising from site conditions, regulatory requirements, or acts or omissions of the Client.

All Additional Costs are payable by the Client upon invoicing and are not refundable.

Vehicle Condition & Preparation Requirements

The Client agrees that the Vehicle must meet the following conditions in order for Metropolitan Logistics Inc., through its contracted carriers, to transport the Vehicle:

Brakes: The Vehicle must be fully operational with properly functioning service brakes and emergency brake;
Fuel: The Vehicle must contain a minimum of ¼ tank of fuel at the time of pickup;
Alarms: All alarm and anti-theft systems must be fully deactivated prior to pickup. If not disabled, Metropolitan Logistics and its carriers shall not be responsible for drained batteries or related issues;
Climate Preparedness: The Vehicle must be prepared for the climate conditions of the transit route and destination, including appropriate engine coolant, transmission fluid, and other operating fluids;
Tires: All tires must be properly inflated to the manufacturer’s recommended pressure;
Battery: The battery must be secure and in good working condition. The Client authorizes the carrier to boost the battery if required, without liability;
Antennas: All antennas, including temporary or removable antennas, must be lowered or removed prior to transport;
Modifications & Clearance: Spoilers, air dams, fairings, or other low-hanging or modified components must be raised or removed to ensure adequate clearance for loading and unloading. Vehicles that are lowered or modified must be disclosed in advance to confirm suitability for transport;
Caps & Canopies: Truck caps or canopies must be properly secured. Height and clearance restrictions apply and must be confirmed prior to shipment;
Roof Racks & Accessories: All non-permanent racks, carriers, or mounted accessories (bike, ski, cargo racks, etc.) must be removed prior to pickup;
Personal Items: No personal items may be left inside the Vehicle. Any items left in the Vehicle are transported entirely at the Client’s risk, and Metropolitan Logistics and its carriers assume no liability for loss, damage, or theft of such items.

Failure to comply with these requirements may result in refusal of transport, delays, additional charges, or cancellation, for which the Client remains fully responsible.

Right to Terminate for Breach

Metropolitan Logistics Inc. reserves the right to immediately suspend or terminate this Agreement, without liability, if the Client breaches any term or condition of this Agreement.

In such event, the Client shall remain fully responsible for all costs, charges, and expenses incurred up to the time of termination, including any costs imposed by third-party carriers or service providers engaged on the Client’s behalf.

Carrier Liability During Transit

While the Vehicle is in transit to the final destination under this Agreement, Metropolitan Logistics Inc., through its contracted carriers, shall be liable only for physical damage to the Vehicle directly resulting from:

a major collision involving the Vehicle and another vehicle or object;
loss of, or damage to, the Vehicle caused by derailment, fire, or theft during transport.

Any approved transport-related damage is subject at all times to a CAD $750.00 deductible, payable by the Client.

If liability is accepted, Metropolitan Logistics’ responsibility shall be limited strictly to the reasonable cost of repair of the damage incurred and shall not extend to replacement, diminished value, loss of use, or any other indirect or consequential damages.

Exclusions from Liability

Metropolitan Logistics Inc., its contracted carriers, and service partners shall not be liable for any loss of or damage to the Vehicle arising from or relating to the following:

Mechanical or electrical defects, including but not limited to exhaust systems, suspension, brakes, batteries, electrical components, drivetrain, or steering
Industrial pollution, environmental fallout, or airborne contaminants
Loss of or damage to personal belongings or articles left in or on the Vehicle
Pre-existing conditions, including any nick, scratch, chip, crack, or other imperfection to glass or body panels
Minor scratches, dents, chips, or scuffs that:
- may not be visible or recorded due to weather conditions or vehicle cleanliness at origin, or
- are attributable to normal wear and tear during transit
Undercarriage damage of any kind
Loss of or damage to aftermarket or non-factory accessories, including canopies, spoilers, or modifications, unless expressly noted on the Vehicle Condition Report
Loss or damage resulting from any act, omission, or default of the Client or their representative
Loss or damage resulting from any defect, weakness, or inherent vice of the Vehicle
Loss or damage caused by acts of God, governmental actions, quarantine, riots, strikes, civil disturbance, adverse weather, or any event beyond the reasonable control of Metropolitan Logistics or its carriers
Indirect, consequential, punitive, or exemplary damages, including but not limited to loss of use or diminished value
Any loss or damage exceeding the Canadian Red Book retail value of the Vehicle at the time of loss

Delivery Acceptance & Claims Notice

The Client or their authorized representative must sign the Vehicle Release Form at the time the Vehicle is received at the final destination.

Subject to the terms of this Agreement, the Client agrees that Metropolitan Logistics Inc. and its contracted carriers shall not be liable for any loss of or damage to the Vehicle unless such loss or damage is clearly noted on the Vehicle Release Form at the time of delivery by the Client or their authorized representative.

The Client acknowledges that noting damage on the Vehicle Release Form does not constitute automatic acceptance of liability by Metropolitan Logistics or its carriers.

Any claim for transport-related damage must be submitted in writing within twenty-four (24) hours of delivery and in accordance with Metropolitan Logistics’ claims procedure. Claims submitted outside this timeframe will not be accepted.

Instructions for submitting a claim will be provided upon request or included with delivery documentation.

Entire Agreement & Governing Law

This Agreement, together with the Vehicle Condition Report and the Vehicle Release Form, constitutes the entire agreement between the parties with respect to the transportation of the Vehicle and supersedes all prior discussions or representations.

This Agreement shall be governed by and construed in accordance with the laws of the Province of Ontario and the applicable laws of Canada, and the parties irrevocably submit to the exclusive jurisdiction of the courts of the Province of Ontario.

Additional Terms — Sight-Unseen & Classic Vehicles

The Client acknowledges and agrees that if:

the Vehicle is shipped “sight unseen,” meaning the Vehicle has not been physically inspected by the Client or their authorized representative at the origin;
the Vehicle qualifies as a “classic vehicle,” defined as a vehicle fifteen (15) years of age or older;

then the maximum liability of Metropolitan Logistics Inc. and its contracted carriers under this Agreement shall be strictly limited to a maximum of CAD $10,000.00, regardless of the Vehicle’s market value.