Privacy Policy

1. Information we collect

We collect information you provide directly — through our quote and contact forms, by phone, by email or in the course of a booking — and limited technical information generated when you visit the website.

• Contact and business details: name, company, email address, phone number, and pickup or delivery addresses.
• Shipment and move details: commodity, volumes, dates, container numbers, inventories, and — for international moves — the documents required for customs clearance (for example passport details and proof of residence), which we collect only when needed for a booked service.
• Correspondence: emails, messages and call notes relating to quotes and bookings.
• Website data: IP address, browser type, pages visited and referring pages, collected through server logs and, where enabled, analytics tools (Google Analytics, Microsoft Clarity).

2. How we use it

We use personal information to:

• Respond to quote requests and provide the services you ask for
• Book, schedule, track and invoice shipments and moves
• Prepare customs, carrier and insurance documentation on your instructions
• Communicate about your shipment or move, including with carriers and destination agents
• Improve the website and understand how it is used
• Comply with legal and regulatory obligations, including transportation and customs law

3. Sharing with service partners

Logistics is collaborative. To perform a service we share the information necessary — and only that — with carriers, railways, steamship lines, terminals, customs brokers, destination moving agents, insurers and government agencies involved in your shipment. For international moves this includes our partner agents abroad, who are members of the International Association of Movers and bound by their own privacy obligations. We do not sell personal information and we do not share it for third-party marketing.

Our website forms are delivered by email through a transactional email provider, and our site is hosted on infrastructure that may process data outside Canada. Those providers are contractually restricted to processing data on our behalf.

4. Cookies and analytics

The website uses only the cookies and scripts needed to operate and to measure use. Where analytics tools are enabled, they set cookies to distinguish visitors and report aggregate usage; you can block or delete cookies in your browser without affecting your ability to request a quote.

5. Retention

Quote requests that do not become bookings are retained for up to 24 months so we can respond to follow-up enquiries. Booking, shipment and customs records are retained for the periods required by Canadian tax, transportation and customs law — generally six to seven years — and then deleted or anonymized.

6. Security

We protect personal information with access controls, encrypted transmission (HTTPS) on the website, and operational practices that limit access to staff who need it to do their work. No method of transmission or storage is perfectly secure; if we become aware of a breach that creates a real risk of significant harm, we will notify affected individuals and the Privacy Commissioner as required by law.

7. Your rights

You may ask to see the personal information we hold about you, request corrections, withdraw consent to non-essential uses, or ask us to delete information we are not required to keep. Contact us at service@metropolitanlogistics.ca or +1 (365) 829-5000, or by mail at 45 Basaltic Rd, Unit 1B, Concord, ON L4K 1G4. We respond within 30 days. If you are not satisfied with our response you may contact the Office of the Privacy Commissioner of Canada.

8. Changes to this policy

We may update this policy as our services or the law change. The date at the top reflects the latest revision; material changes will be noted on this page.